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The rollout of iPads in YYC is now almost complete, providing a powerful tool to improve your daily tasks and enhance the guest experience. The team in YYZ has been successfully using iPads since July of last year, and their feedback has been positive. Now, it’s YYCs turn to benefit from this technology and next month YVR will see them rolled out.
A Few Important Reminders
✅ Charge It – Keep your iPad fully charged and ready for use.
✅ Bring It – The iPad is part of your uniform, so always have it with you at work.
✅ Track It – Be mindful of your device’s whereabouts to prevent loss or damage.
✅ Use Wifi - using wifi whether at work or at home, will ensure you don't incur roaming charges.
Frequently Asked Questions
Are the devices tracked? Yes, the IT team is able to track the devices in case they are lost in an attempt to recover the device. However, the company is not tracking employees and their whereabouts.
Can I be disciplined if I lose or break the iPad? The Company has the right to investigate and determine disciplinary action for negligent loss or damage of the device. For example, at home you allow your toddler to play with the device and the screen gets cracked when they throw it to the ground is different if an angry passenger at work knocks it out of your hands. Keeping your device in a safe space at home, not accessible to family members is a best practice. If you leave your iPad on the seat of your unlocked car and it gets stolen, it would be considered negligent versus if your home being broken into and it was stolen with other personal belongings. In any case of a lost or damaged item, it is important to inform the union so we are able to support you through the process and we strongly suggest obtaining a Police report if it does get stolen. As a reminder, according to Article 17 - Discipline and Discharge in our CBA, discipline issued to employees stays on their records for 24 months and anything higher than a written warning excludes employees for applying for positions in the Airport Operations Band.
Can the company charge me money for a lost or damaged device? No. When the iPad concept was introduced to the union as the headquarters level in 2024, the company had proposed an amendment to our collective agreement that is very similar to the article in the CUPE inflight agreement. This would have made our members responsible for any costs associated with loss or damage of the device. The union had concerns regarding these costs of replacing the company issued devices because many of our members are low wage workers and to bear the financial burden would be detrimental to our members. As a result of this, the union did not agree to any financial charges against our members.
Questions? Reach out to your local union unit chair at your base or your leader.